Privacy Policy

1. Introduction

SkillGap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at skillgap.com (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and optional profile information
• Payment Information: Payment card details (processed securely through Stripe), billing address
• Profile Information: Your skills, experience, industry background, and business goals
• Communications: Messages you send to us, support requests, feedback, and survey responses
• Report Data: Information provided in questionnaires to generate your business opportunity reports

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: Pages viewed, features used, time spent on pages, navigation paths
• Device Information: Browser type, operating system, device type, IP address
• Cookies and Similar Technologies: Session identifiers, authentication tokens, preference settings
• Log Data: Access times, error logs, referrer URLs

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmations and payment status from Stripe
• Analytics Providers: Aggregated usage statistics and demographic information
• Social Media: If you choose to connect your social media accounts

3. How We Use Your Information

We use your information for the following purposes:

• Provide Services: Generate business opportunity reports, process payments, manage your account
• Improve Services: Analyze usage patterns, test new features, optimize performance
• Communication: Send transactional emails, respond to inquiries, provide customer support
• Marketing: Send newsletters, product updates, and promotional offers (with your consent)
• Security: Detect fraud, prevent abuse, protect against security threats
• Legal Compliance: Comply with legal obligations, enforce our terms, resolve disputes
• Research: Conduct market research and product development (using anonymized data)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Payment Processing: Stripe (for payment processing)
• Email Services: Resend (for transactional and marketing emails)
• Hosting Services: Vercel, Supabase (for platform infrastructure)
• Analytics: Analytics providers (for usage analysis)
• AI Services: OpenAI (for generating report content)

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests or regulatory requirements
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data transmitted over the internet is encrypted using SSL/TLS
• Secure Storage: Passwords are hashed using industry-standard algorithms
• Access Controls: Limited employee access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Monitoring: Continuous monitoring for unauthorized access attempts

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law. Some information may be retained in backups for up to 90 days.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access and download your personal information at any time through your account settings.

7.2 Correction

You can update your account information, profile, and preferences in your account settings.

7.3 Deletion

You can delete your account at any time through the "Danger Zone" in your account settings. This will permanently delete your personal information and reports.

7.4 Marketing Communications

You can opt out of marketing emails by:

• Clicking "unsubscribe" in any marketing email
• Updating your email preferences in account settings
• Contacting us at privacy@skillgap.com

7.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and security (cannot be disabled)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how users interact with our Service
• Marketing Cookies: Deliver relevant advertisements (with your consent)

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@skillgap.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: