Refund Policy

1. Our Commitment to You

At SkillGap, we stand behind the quality of our business opportunity reports. We want you to be completely satisfied with your purchase. This Refund Policy outlines our 7-day money-back guarantee and the process for requesting a refund.

2. 7-Day Money-Back Guarantee

2.1 Eligibility

You are eligible for a full refund if:

• You request a refund within 7 calendar days of your purchase date
• This is your first report purchase (one refund per customer)
• You provide a brief reason for the refund request (helps us improve)
• The report was generated and delivered (we don't refund failed/incomplete orders)

2.2 What's Covered

Our 7-day guarantee covers:

• Full Report Price: Complete refund of the $49 report fee
• Tier 1 Reports: Initial opportunity analysis
• Tier 2 Reports: Full playbook with implementation details
• No Questions Asked: We trust our customers

2.3 What's Not Covered

Refunds are not available for:

• Requests made after 7 days from purchase date
• Second or subsequent report purchases (limit one refund per customer)
• Reports that were not completed due to insufficient information provided
• Payment processing fees (Stripe fees are non-refundable)
• Disputes filed directly with your bank or credit card (please contact us first)

3. How to Request a Refund

Method 1: Through Your Account

1. Log in to your SkillGap account
2. Go to Billing & Invoices
3. Find the purchase you want to refund
4. Click "Request Refund" next to the transaction
5. Provide a brief reason (optional but appreciated)
6. Submit your request

Method 2: Contact Support

You can also email us directly:

Alternatively, use our Contact Form to submit your refund request.

4. Refund Processing

4.1 Review Timeline

• Response Time: We review all refund requests within 24-48 hours
• Approval: Most refunds within the 7-day window are approved automatically
• Notification: You'll receive an email confirmation once approved

4.2 Refund Method

Refunds are processed back to your original payment method:

• Credit/Debit Card: Refund appears in 5-10 business days
• Bank Account: May take up to 10 business days
• Processing Time: Varies by your bank or card issuer

4.3 Account Access

Once a refund is processed:

• Access to the refunded report will be revoked
• Your account remains active for future purchases
• You can still generate new reports at any time

5. Special Circumstances

5.1 Technical Issues

If you experience technical problems with your report generation:

• Contact us immediately at support@skillgap.com
• We'll work to resolve the issue within 24 hours
• If we can't fix it, we'll offer a full refund or free regeneration
• Technical issues don't count against your 7-day window

5.2 Quality Concerns

If you're not satisfied with the quality of your report:

• Contact us with specific feedback
• We may offer to regenerate the report with updated inputs
• If you're still unsatisfied, we'll provide a full refund
• Your feedback helps us improve our service

5.3 Duplicate Charges

If you were accidentally charged twice:

• Contact us immediately
• We'll investigate and refund duplicate charges within 24 hours
• No 7-day limit applies to duplicate charge refunds

6. Chargebacks and Disputes

Please contact us before filing a chargeback. We're committed to resolving any issues quickly and fairly.

If you file a chargeback or dispute with your bank:

• Your account will be suspended pending investigation
• We'll work with your bank to resolve the dispute
• Fraudulent chargebacks may result in permanent account closure
• You may be liable for chargeback fees ($15-$25)

We prefer to work directly with you! Our refund process is faster and easier than going through your bank.

7. Partial Refunds

We generally don't offer partial refunds. However, in exceptional circumstances, we may consider:

• Prorated refunds for service interruptions we caused
• Credits for future reports if you're partially satisfied
• Custom solutions on a case-by-case basis

Contact support@skillgap.com to discuss your specific situation.

8. Frequently Asked Questions

Q: Can I get a refund after 7 days?

Generally, no. Our 7-day policy is firm. However, if you experienced technical issues or contacted us about a problem within 7 days, we may make an exception. Contact us to discuss.

Q: How many refunds can I get?

One refund per customer. This prevents abuse while ensuring genuine customers are protected.

Q: Can I exchange my report instead of getting a refund?

Yes! If you'd prefer to generate a different report, contact us. We can often accommodate exchanges within the 7-day window.

Q: Will I get a refund if I can't use the report?

If you can't use the report due to technical issues on our end, absolutely. If it's due to personal circumstances, we'll still honor our 7-day guarantee if you're within the window.

Q: Do you refund processing fees?

Unfortunately, payment processing fees charged by Stripe (typically 2.9% + $0.30) are non-refundable. You'll receive a refund of the full $49, but we absorb the processing fees.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email.

10. Contact Us

Questions about our refund policy? We're here to help: